Your reservation was made directly through any of The Excellence Collection’s following channels: official website (), official mobile websites, brand websites (,, ), reservation center (direct phone lines), or directly with one of the hotels.You have made a suite-only reservation in one of the hotels eligible for Best Rate Guarantee (Excellence Playa Mujeres, Excellence Riviera Cancun, Excellence Punta Cana, Excellence El Carmen, Excellence Oyster Bay, Beloved Playa Mujeres, Finest Playa Mujeres, or Finest Punta Cana).When booking through third party websites (tour operators, travel websites, etc.) some cancellation penalties could apply.īest Rate Guarantee is only valid for an Eligible Booking, which occurs when the following cumulative conditions are met:
#SECRETS RESORTS CANCELLATION POLICY FREE#
The free cancellation does not apply to non-refundable rates. No refund will apply in case of a No Show or Early Departure. Cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Free airport transfer is only available for suite-only stays of minimum of three nights, made directly through The Excellence Collection official websites or its reservations center.įor cancellations of direct bookings received 24 hours or more prior to arrival, no cancellation fee is due. Service is to and from Cancun International Airport, Punta Cana International Airport, or Montego Bay International Airport to the booked hotel. The above-mentioned benefits are valid for new bookings starting on Jthey do not apply for existing bookings made before June 16, 2020.įree airport transfer includes private round-trip transportation for all guests on the reservation arriving and leaving at the same time vehicle occupancy applies based on Seasons Transfers policies.
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